Frequently asked questions Smeraldina water and services

What should I do to order Smeraldina Water?

You can order Smeraldina Water directly on our website choosing your preferred format, subscription plan and quantity. Simply add your items to cart and easily follow the check out process.

Can I track my order?

Yes. You will receive a confirmation email once your order has been placed and shipped. To track your package, simply open the email and follow the link.

When will my order be shipped?

Oftentimes your order will be shipped on the same day it was placed. If your order was placed after 1 PM EST or on weekends it will typically ship on the following business day.

I received my order but the product is damaged. What can I do?

We apologize for this inconvenience. We always do our best to provide the utmost quality of product and service and this would be an extraordinarily rare event. If you receive damaged items, please contact us immediately, attach photos and provide the following information:

  • How many boxes were damaged or leaking inside the package?
  • Does it look like that the cardboard was damaged during shipping?

Any other details you may provide will be helpful.

What is your return policy?

At this time Smeraldina Water does not accept returns.

What is your return policy?

If you received the wrong item, please use this form to contact us: We will do our best to replace your order with the appropriate item, free of charge and in a timely fashion.

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